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Drop-Offs
Move bags through the workflow. Click any card to open it.
Insights
High-level view of your buy/sell operation.
← Back to dashboard
← Back to customers
Customers
Everyone who has dropped off with you. Click a name to see their history.
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Pricing Config
Brands, types, sizes, and the price matrix.
🔒Only an owner or manager can change this.
Settings
Store-wide configuration. Owners and managers can edit.
🔒Only an owner or manager can change this.
Store
Pricing Behavior Rules
Multipliers and special prices for shoes, baby carriers, and hats. See Business Rules for the full list of automatic behaviors.
Shoe Condition Multipliers
Special Type Pricing
Baby carriers: Store price = Retail ÷ divisor. Hats: same flat price regardless of size or brand. Both adjustable with ± buttons during pricing.
Import Historical Data
Bulk-import drop-offs from a spreadsheet. Use this once to load existing customer history into the app. Owners and managers only.
Business Rules
All automatic behaviors in one place. Owners and managers can edit.
🔒Only an owner or manager can change this.
Import Historical Drop-Offs
Bulk-load drop-offs from a spreadsheet. Run this once on a fresh database — re-running creates duplicates.
Upload your spreadsheet
Works directly with your existing Google Sheets export — no template needed. The importer auto-detects your column names. Just save your sheet as .xlsx and pick it below.
Optional — download a template
Only if you're starting from scratch or your sheet's column names don't auto-match. The importer recognizes common header variations automatically — try uploading your file first.
Step 3 of 3 — Review and confirm
Importing…
Preparing…
✓
Import complete
Send Offer to Customer
Just click Send Email Now.
We'll email this to the customer and move the bag to Awaiting Customer for you.
Prefer to send it yourself? Open in Gmail copies the email so you can paste and send it from your own inbox — then click Mark Sent Manually.
Finish Tagging
How many items were tagged and kept for pricing?
Leave blank if you'd rather skip this. You can edit it later.
⚠️
Delete This Drop-Off?
This will hide the drop-off from all views.
Recoverable for a short time:
You'll see an Undo button right after — click it to restore. The drop-off stays in the database with a deletion timestamp regardless, so it's never truly gone.
Manual Resolution
Walk-in pickup, in-store payment, or any other manual action. Set the choices below and pick where this drop-off should land.
Calculated offer:
If you already paid them in person, you can leave this blank.
"Took leftovers today" resolves the drop-off in one step. "Will pick up" sends it to Awaiting Pickup.
→ This will:
Walk-In Drop-Off
Use this for a customer who came in person and you handled everything on the spot. Creates a new drop-off, customer record (if new), and resolves it in one step.
Note: This skips intake form, tagging, pricing, and the customer offer email. Use it only when you've completed the whole transaction in person.
Customer
✓ Existing customer found — will link to their record
Drop-Off
Payment
The amount you actually paid the customer today.
Leave blank if you paid in cash. Saved to their customer record.
Add Brand Rule
Force certain brands to always be categorized as a specific type. Useful for shoe brands you nickname differently.
Must match a type in your Pricing matrix exactly (case-insensitive).
Add Type Behavior
Make a type behave specially during pricing — flat price (ignores size) or retail lookup (staff researches retail, system divides for store price).
Must match a type in your Pricing matrix exactly.
💡 The actual price/divisor for this behavior is set in Settings → Pricing Behavior Rules. Different flat-price types currently all use the same Hat Flat Price; if you need different flat prices per type, let us know.
Add Brand to DO NOT BUY
Add a brand name to the DO NOT BUY list. When staff selects it during pricing, the Add Item button will be disabled.
Export Drop-Offs to CSV
Download a spreadsheet of drop-offs over a date range. Opens in Excel, Numbers, or Google Sheets.